Refund policy

Return & Refund Policy

We have a 30-day return and refund policy. This means you have 30 days after receiving your item to request a return or refund.

Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

All return and refund requests are subject to review and approval.

How to Start a Return or Refund Request

To start a return or refund request, please email us at support@weefla.com with your order number, proof of purchase, and a brief explanation of your request.

Please do not send any items back without contacting us first.

If your request is approved and a return is required, we will provide you with the return instructions and return address by email.

Items sent back to us without first requesting a return may not be accepted.

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

If the return is due to personal reasons, such as ordering the wrong item or no longer wanting the product, the customer may be responsible for the return shipping costs.

If the item is defective, damaged, or incorrect due to our error, we will review the issue and provide a suitable solution.

Any applicable return shipping responsibility will be confirmed by email before the item is sent back.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items may not be eligible for return or refund, including custom products, personalized items, gift cards, final sale items, and products that have been used, altered, intentionally damaged, or misused.

For hygiene and safety reasons, certain medical, healthcare, personal care, or hygiene-related products may not be eligible for return once opened or used, unless they are defective, damaged, or incorrect.

Please email us at support@weefla.com if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges. If you need a different item, please contact us first. In most cases, the fastest way is to place a new order after your return or refund request has been reviewed.

Refunds

We will notify you once your return or refund request has been reviewed.

If a return is required, we will inspect the returned item after it is received.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please email us at support@weefla.com.